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Call: 717.502.8840

Dillsburg, PA

Statement from Cathedral Village


Dear Friends of Cathedral Village:

As part of Cathedral Village’s cooperation with the Pennsylvania Office of Attorney General, we were notified today of the arrest of a nurse employed by an outside staffing agency on charges related to the April 13th death of 84-year-old resident H.R. McMaster Sr. We had previously removed this nurse, who was not a Cathedral Village employee, from our community immediately following Mr. McMaster’s passing. We have been working closely with law enforcement since that time, and will continue to cooperate with the Attorney General’s prosecution of the non-employee nurse arrested today.

In the meantime, thank you very much for your understanding and patience in recent weeks.

Cathy Ng
Executive Director, Cathedral Village

Updated statement posted May 4, 2018

Dear Friends of Cathedral Village:

I want to take a moment to offer my sincere thanks for the understanding and support received over the past several weeks, and also share a brief update.

In recent weeks, our community has undergone two inspections by the Pennsylvania Department of Health. The first was the department’s regular annual inspection of our facility, which was concluded on April 12. The second followed our report of the death of an 84-year-old resident of Bishop White Lodge, and was completed on April 23.

There is no higher priority at Cathedral Village than the health and safety of every resident for whom we are privileged to care. Our goal is and always will be to provide the best, most personalized care possible to all residents, and to meet and, wherever possible, exceed all industry and regulatory measures of care quality. When we become aware of deficiencies, we take immediate action to correct them, analyze how and why they occurred and do whatever is necessary to prevent their recurrence.

We have addressed the issues brought to our attention during the first inspection in this way, and will respond in the same prompt and thorough fashion when we receive the official findings of the second inspection. In fact, we have already taken a number of important actions, which began as soon as we notified the authorities and the resident’s family of his death. As I shared previously, these include:

  • Beginning our own thorough investigation of the incident, including carefully reviewing all relevant documentation of care, reviewing available video footage and interviewing all staff.
  • Immediately removing outside agency staff involved in the incident from the community.
  • Re-educating staff at every level on our established protocols for identifying and investigating possible incidents of abuse and neglect.
  • Educating all outside agency staff working at Cathedral Village on topics ranging from fall prevention, neurological checks and recognizing and reporting abuse and neglect, to privacy requirements, clinical documentation responsibilities, compliance with patient advance care directives and emergency response procedures.
  • Assessing all current residents to ensure that their care plans are fully up-to-date and appropriately tailored to their individual medical and other care needs.
  • Reviewing our fall management policy and introduced new fall prevention interventions for patients at both high and low risk for falls.

 As we continue to work closely with the Department of Health and other authorities, you can rest assured that we are doing everything possible to ensure the safety and well being of all who call Cathedral Village home.

On behalf of the entire Cathedral Village leadership team, please accept my personal thanks for your understanding and continued support.

Cathy Ng
Executive Director, Cathedral Village

Original statement posted April 19, 2018

The safety and well-being of every Cathedral Village resident is our top priority. We are fully cooperating and working with all authorities as they continue to investigate the death of an 84-year-old resident.

After immediately notifying the family and appropriate authorities of the resident’s death, we began our own internal investigation, which is ongoing.

We offer the family our prayers and condolences for their loss. Out of respect for their privacy and due to the ongoing inquiries, however, it is inappropriate for us to share any further details.

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