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Call: 717.381.4900

Lancaster, PA

Call: 717.381.4900

Lancaster, PA

Get Answers to Frequently Asked Questions About Senior Living

Independent Living

Must I be Presbyterian or a member of a Presbyterian Church to be accepted for admission?

No. Presbyterian Senior Living communities enjoy the strength and stability of an organization that has served seniors for more than 80 years. Caring for people is not just our job - it's our calling. It is our policy to admit and treat all residents without regard to race, color, national origin, age, ancestry, sex, religious creed, handicap or disability.

What happens if you are with us longer than your resources last?

No one has ever been asked to leave the Presbyterian Senior Living system of care because they had outlived their resources. There is, however, an application process, which requires that eligibility for Medical Assistance and other third-party reimbursements be maintained. Divesting assets through gifts, trusts, or in other ways could disqualify you for this assistance or result in a longer time period before which you would qualify. We have an unwavering history of keeping our commitment to the people we serve.

What if I need skilled nursing care or inpatient rehabilitation?

Lancaster County is rich with quality, caring inpatient skilled nursing and Rehabilitation providers who are committed to providing quality services to residents of the Long Community. There are, as a result, a variety of choices which our Supportive Service Coordinator will be prepared to discuss with you and facilitate arrangements, including transportation, as they are needed. Confirming discharge planning and coordinating a timely return to The Long Community after inpatient rehabilitation is also a critical aspect of returning home.

Are pets permitted?

Yes, non-aggressive dogs, cats and birds are welcomed. Any pet-related damage is the responsibility of the resident. There is a small pet fee; please inquire to learn more.

Is there a minimum age for residency?

Yes, residents must be at least 55.

Is smoking permitted in the apartments?

Presbyterian Senior Living communities are committed to providing a healthy environment for both residents and staff. Residents, employees, visitors, vendors, contractors and volunteers are not permitted to use any tobacco products on our properties. We are pleased to join many other organizations that have taken this step and are reaping the benefits of a healthier environment.

May an overnight guest visit?

Guests are always welcome.

How do you assess my ongoing needs?

We meet with each person when he or she joins our community to identify their unique health and wellness needs. We then meet periodically so that we are able to take advantage of every opportunity to promote wellness, safety and as much independence as possible.

Should I have Long Term Care Insurance to move to The Long Community at Highland?

While not mandatory, Long Term Care Insurance might help to cover the costs of Personal Care and Health Care services. Check the terms of your Long Term Care policy.

As a resident of The Long Community at Highland, what kind of insurance should I have to protect my personal possessions? Renter’s Insurance? What about other insurances?

Renter’s Insurance is recommended for the amount of your personal property. In addition, you should retain your health, liability, auto, and life insurance, just as though you were living outside of a retirement village.

Do I have to be a resident of The Long Community at Highland to be considered for admission to the Personal Care residence?

No. Our current residents, however, have priority should they need additional care. Call for availability.

What makes Presbyterian Senior Living Communities different?

Presbyterian Senior Living Communities have the strength of a relatively large organization and the financial resources to provide the security that older adults expect from an organization that promises to be there for as long as needed. Our individual communities, however, offer a range of sizes and reflect our commitment to the personal touch. They are places where the staff can know each resident as an individual, and where residents’ likes and dislikes are recognized and accommodated whenever possible. Being not-for-profit gives our organization the freedom to concentrate on the needs of residents first. While for-profit corporations have the dual responsibility of providing care for residents, as well as satisfying the needs of investors, we can remain more sharply focused on meeting the needs of residents. We believe that the ability to express these higher values also enables us to attract employees and volunteers with similar values.

Do you embrace cultural diversity?

As a faith based organization, Presbyterian Senior Living is founded on the belief that every human being is of infinite worth as a unique creation of God. Based on this premise, Presbyterian Senior Living is committed to fully embracing the diversity of all persons served, so that together, we can foster a culture of inclusion in an environment free of all forms of discrimination where all people are treated with dignity and respect. Our goal is to cultivate awareness and understanding of personal differences and biases so that an environment of understanding, acceptance, respect and support is established.

Can I upgrade my appliances, carpet, fixtures, etc.? Can I have my unit painted a different color? If yes, must I contract for the work myself or would it be done through The Long Community at Highland?

Upgrades, remodeling and additions to residents’ units must be presented in writing to our Community Administrator and, if approved, will be at the resident’s expense. Such upgrades will be priced, given to the resident in writing and, upon agreement, will be performed by the Long Community at Highland.

Do you permit hunting and/or heirloom firearms?

Liability is an issue regarding the storing or displaying of weapons on site. Guns and other weapons may NOT be retained or stored on premises. Please consult with the individual community director about the rules and regulations for collector weapons.

Are criminal background checks conducted?

We are committed to the safety of all of our residents. Criminal background checks have historically been routinely conducted for all staff prior to hiring. In addition, effective January 1, 2011, criminal background checks will be conducted during the application process for independent living residents to identify felony convictions which may interfere with the health, safety, and right to peaceful enjoyment of other community residents.

Are there additional costs/fees other than the monthly fees, cost to move in and telephone bill? Any hidden fees similar to condo or maintenance fees?

There are no hidden charges. Naturally, if a resident chooses to upgrade appliances, paint a room or entire residence or make other interior or exterior changes to the unit, outside normal wear and tear and repair for which the Long Community is responsible, the resident would need approval for such changes from our Community Administrator and would be billed accordingly.

Once a deposit has been made and I am placed on the waiting list, am I allowed to turn down an apartment home that becomes available? Is there a limit to the number of times I can turn down a home without losing my priority on the waiting list?

Yes, you can turn down any unit offered without losing your place on the waiting list.

Affordable Senior Housing

Are pets permitted?

Yes, certain pets are permitted. There is a small pet fee; please inquire to learn more.

Is there a minimum age for residency?

Yes, residents must be at least 55.

Is smoking permitted?

Our campus is tobacco free. Use of tobacco products and smoking are not permitted on campus or in the apartments.

May an overnight guest visit?

Guests are always welcome for up to a 2-week stay within a 12 month period.

Are residents permitted to have a garden?

We have a small, communal flower garden that residents can maintain, if they so desire.

As a resident of Westminster Place, what kind of insurance should I have to protect my personal possessions? Renter’s Insurance?

Renter’s Insurance is recommended for the amount of your personal property.

Must I be Presbyterian or a member of a Presbyterian Church to be accepted for admission?

No. As a Presbyterian Senior Living Community, we enjoy the strength and stability of an organization that has served seniors for more than 80 years. Caring for people is not just our job – it’s our calling. It is our policy to welcome all residents without regard to race, color, national origin, age, ancestry, sex, religious creed, handicap or disability.

What makes Presbyterian Senior Living Communities different?

Presbyterian Senior Living Communities have the strength of a relatively large organization and the financial resources to provide the security that older adults expect from an organization that promises to be there for as long as needed. Our individual communities, however, offer a range of sizes and reflect our commitment to the personal touch. They are places where the staff can know each resident as an individual, and where residents’ likes and dislikes are recognized and accommodated whenever possible. Being not-for-profit gives our organization the freedom to concentrate on the needs of residents first. While for-profit corporations have the dual responsibility of providing care for residents, as well as satisfying the needs of investors, we can remain more sharply focused on meeting the needs of residents. We believe that the ability to express these higher values also enables us to attract employees and volunteers with similar values.

Do you embrace cultural diversity?

As a faith based organization, Presbyterian Senior Living is founded on the belief that every human being is of infinite worth as a unique creation of God. Based on this premise, Presbyterian Senior Living is committed to fully embracing the diversity of all persons served, so that together, we can foster a culture of inclusion in an environment free of all forms of discrimination where all people are treated with dignity and respect. Our goal is to cultivate awareness and understanding of personal differences and biases so that an environment of understanding, acceptance, respect and support is established.

Do you permit hunting and/or heirloom firearms?

Liability is an issue regarding the storing or displaying of weapons on site. Guns and other weapons may not be retained or stored. Collector weapons can be put on display provided that they are certified as not being able to be fired.

Personal Care

Do I have to be a resident of The Long Community at Highland to be considered for admission to the Personal Care residence?

No. Our current residents, however, have priority should they need additional care. Please call for availability.

Is there an entrance fee for the Personal Care residence?

There is no entrance fee for Personal Care.

Must I be Presbyterian or a member of a Presbyterian Church to be accepted for admission?

No. Presbyterian Senior Living communities enjoy the strength and stability of an organization that has served seniors for more than 80 years. Caring for people is not just our job - it's our calling. It is our policy to admit and treat all residents without regard to race, color, national origin, age, ancestry, sex, religious creed, handicap or disability.

Are you reasonably priced?

Our rates are very competitive. The daily fee reflects the charge for the Assisted Living suite or apartment and the day-to-day costs of providing quality service and care.

Is there a waiting list?

Please call for our current availability.

Is smoking permitted?

Presbyterian Senior Living communities are committed to providing a healthy environment for both residents and staff. As of January 1st, 2011 residents, employees, visitors, vendors, contractors or volunteers will not be permitted to use any tobacco products on our properties. Part of our effort to support this change will be offering tobacco cessation programs at each community for all residents and staff. We are pleased to join many other organizations that have taken this step and are reaping the benefits of a healthier environment.

Regarding Personal Care, does Medicare cover some of the cost?

No. Medicare does not cover the cost of Personal Care. For more information about Medicare, contact the Social Security Administration at (800) 772-1213.

What happens if you are with us longer than your resources last?

No one has ever been asked to leave the Presbyterian Senior Living system of care because they had outlived their resources. There is, however, an application process, which requires that eligibility for Medical Assistance and other third-party reimbursements be maintained. Divesting assets through gifts, trusts, or in other ways could disqualify you for this assistance or result in a longer time period before which you would qualify. We have an unwavering history of keeping our commitment to the people we serve.

What makes Presbyterian Senior Living Communities different?

Presbyterian Senior Living Communities have the strength of a relatively large organization and the financial resources to provide the security that older adults expect from an organization that promises to be there for as long as needed. Our individual communities, however, offer a range of sizes and reflect our commitment to the personal touch. They are places where the staff can know each resident as an individual, and where residents’ likes and dislikes are recognized and accommodated whenever possible. Being not-for-profit gives our organization the freedom to concentrate on the needs of residents first. While for-profit corporations have the dual responsibility of providing care for residents, as well as satisfying the needs of investors, we can remain more sharply focused on meeting the needs of residents. We believe that the ability to express these higher values also enables us to attract employees and volunteers with similar values.

Do you embrace cultural diversity?

As a faith based organization, Presbyterian Senior Living is founded on the belief that every human being is of infinite worth as a unique creation of God. Based on this premise, Presbyterian Senior Living is committed to fully embracing the diversity of all persons served, so that together, we can foster a culture of inclusion in an environment free of all forms of discrimination where all people are treated with dignity and respect. Our goal is to cultivate awareness and understanding of personal differences and biases so that an environment of understanding, acceptance, respect and support is established.