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Call: 302.744.3600

Dover, DE

Call: 302.744.3600

Dover, DE

Get Answers to Frequently Asked Questions About Senior Living

Skilled Nursing

Do you embrace cultural diversity?

As a faith based organization, Presbyterian Senior Living is founded on the belief that every human being is of infinite worth as a unique creation of God. Based on this premise, Presbyterian Senior Living is committed to fully embracing the diversity of all persons served, so that together, we can foster a culture of inclusion in an environment free of all forms of discrimination where all people are treated with dignity and respect. Our goal is to cultivate awareness and understanding of personal differences and biases so that an environment of understanding, acceptance, respect and support is established.

What makes Presbyterian Senior Living Communities different?

Presbyterian Senior Living Communities have the strength of a relatively large organization and the financial resources to provide the security that older adults expect from an organization that promises to be there for as long as needed. Our individual communities, however, offer a range of sizes and reflect our commitment to the personal touch. They are places where the staff can know each resident as an individual, and where residents’ likes and dislikes are recognized and accommodated whenever possible. Being not-for-profit gives our organization the freedom to concentrate on the needs of residents first. While for-profit corporations have the dual responsibility of providing care for residents, as well as satisfying the needs of investors, we can remain more sharply focused on meeting the needs of residents. We believe that the ability to express these higher values also enables us to attract employees and volunteers with similar values.

How many skilled nursing residents can Westminster Village accommodate?

Westminster Village’s Skilled Nursing and Rehabilitation Center can serve 60 residents. 

Must I be Presbyterian or a member of a Presbyterian Church to be accepted for admission?

No. Presbyterian Senior Living communities enjoy the strength and stability of an organization that has served seniors for more than 80 years. Caring for people is not just our job - it's our calling. It is our policy to admit and treat all residents without regard to race, color, national origin, age, ancestry, sex, religious creed, handicap or disability.

How do I pay for Westminster Village’s skilled nursing care?

Westminster Village accepts private pay, Medicare, Medicaid and many types of insurances.

Is smoking permitted?

Presbyterian Senior Living communities are committed to providing a healthy environment for both residents and staff. Residents, employees, visitors, vendors, contractors and volunteers are not permitted to use any tobacco products on our properties. We are pleased to join many other organizations that have taken this step and are reaping the benefits of a healthier environment.

Visiting my loved one at a long-term care center is difficult. How can I make it more enjoyable and fulfilling for both of us?

Visitors are very important to our residents, and a well-planned visit can be rewarding for both of you. When visiting a loved one, talk to the staff about the best time to visit. Coach your children on what to expect, and plan an activity such as working on a photo album, writing letters, playing cards or a game, or eating a meal together. If your loved one can manage, plan an activity outside of the Center. Check with the Center on its policy on bringing cherished pets to the facility for visits.

What happens if you are with us longer than your resources last?

No one has ever been asked to leave the Presbyterian Senior Living system of care because they had outlived their resources. There is, however, an application process, which requires that eligibility for Medical Assistance and other third-party reimbursements be maintained. Divesting assets through gifts, trusts, or in other ways could disqualify you for this assistance or result in a longer time period before which you would qualify. We have an unwavering history of keeping our commitment to the people we serve.

Independent Living

What happens if you are with us longer than your resources last?

No one has ever been asked to leave the Presbyterian Senior Living system of care because they had outlived their resources. There is, however, an application process, which requires that eligibility for Medical Assistance and other third-party reimbursements be maintained. Divesting assets through gifts, trusts, or in other ways could disqualify you for this assistance or result in a longer time period before which you would qualify. We have an unwavering history of keeping our commitment to the people we serve.

How do you handle refunds when residents leave the community?

Under both entrance fee plans, any refund is payable when the apartment or cottage has been vacated, the resident has permanently departed from all levels of care in the community, and when the apartment or cottage has been resold and reoccupied.

Are pets permitted?

Yes, dogs, cats, each weighing no more than 50 lbs, and birds are welcomed in Independent Living. Permission for more than two pets must be obtained from the Executive Director. Any pet-related damage is the responsibility of the resident.

Is there a minimum age for residency?

Yes, residents must be at least 55.

Is smoking permitted?

Presbyterian Senior Living communities are committed to providing a healthy environment for both residents and staff. Residents, employees, visitors, vendors, contractors and volunteers are not permitted to use any tobacco products on our properties. We are pleased to join many other organizations that have taken this step and are reaping the benefits of a healthier environment.

May an overnight guest visit?

Guests are always welcome.

Can I have DIRECTV® or other satellite dish service in Independent Living?

The Residents’ Association has voted not to allow satellite dishes in the community for aesthetic reasons. Expanded basic Comcast Cable is provided to all residents at no additional charge and there are cable outlets in all units. Residents can upgrade their cable to Digital Cable and/or phone/internet to high speed DSL at their own expense.

Are residents in the cottages permitted to have a garden?

Absolutely! This is encouraged and is a popular resident activity. There is also a community garden residents may cultivate.

What kind of heat is in the Independent Living cottages and apartments?

Gas forced hot air.

As a resident of Westminster Village, what kind of insurance should I have to protect my personal possessions? Renter’s Insurance? What about other insurances?

You need Renter’s Insurance for the amount of your personal property. In addition, you should retain your health, liability, auto, and life insurance, just as though you were living outside of a retirement community.

Are there additional costs/fees other than the monthly fees, cost to move in and telephone bill? Any hidden fees similar to condo or maintenance fees?

There are no hidden charges. Naturally, if a resident chooses to upgrade appliances, paint a room or entire residence or make other interior or exterior changes to the unit, outside normal wear and tear and repair for which Westminster Village is responsible, the resident would need approval for such changes from our Executive Director and would be billed accordingly.

Is full payment of the residency investment fee required at the time of move in or can it be done in payments?

The residency investment fee is made in 2 installments, prior to move-in.

Should I have Long Term Care Insurance to move to Westminster Village?

While not mandatory, Long Term Care (LTC) Insurance might help to cover the costs of Personal Care and Home Health Care services. Check the terms of your LTC policy.

Can I upgrade my appliances, carpet, fixtures, etc.? Can I have my unit painted a different color? Can I add a sunroom, screened porch or cover my deck? If yes, must I contract for the work myself or would it be done through Westminster Village?

Upgrades, remodeling and additions to residents’ units must be presented in writing to our Executive Director and, if approved, will be at the resident’s expense. Such upgrades will be priced, given to the resident in writing and, upon agreement, will be performed by Westminster Village. Our Design Specialist will be glad to work with you on any interior upgrades or changes

Can I purchase housekeeping and maintenance services apart from or in addition to my monthly plan?

Yes.

Once a deposit has been made and I am placed on the waiting list, am I allowed to turn down a home that becomes available? Is there a limit to the number of times I can turn down a home without losing my deposit?

The deposit remains good and can be applied toward the investment fee upon signing a contract. You can turn down any unit offered without losing your deposit or your place on the waiting list.

Do you permit hunting weapons or heirloom firearms?

Liability is an issue regarding the storing or displaying of weapons on site. Guns and other weapons may NOT be retained or stored on premises. Please consult with the individual community director about the rules and regulations for collector weapons.

Are criminal background checks conducted?

We are committed to the safety of all of our residents. Criminal background checks have historically been routinely conducted for all staff prior to hiring. In addition, criminal background checks are conducted during the application process for independent living residents to identify felony convictions which may interfere with the health, safety and right to peaceful enjoyment of other community residents.

Do I have to be a member of Westminster Village to be considered for admission to the Assisted Living residence?

No. Our current residents, however, have priority should they need additional care. Call for availability.

How do you assess my ongoing needs?

We meet with each person when he or she joins our community to identify their unique health and wellness needs. We then meet periodically so that we are able to take advantage of every opportunity to promote wellness, safety and as much independence as possible.

Must I be Presbyterian or a member of a Presbyterian Church to be accepted for admission?

No. As a Presbyterian Senior Living Community, we enjoy the strength and stability of an organization that has served seniors for more than 80 years. Caring for people is not just our job – it’s our calling. It is our policy to admit and treat all residents without regard to race, color, national origin, age, ancestry, sex, religious creed, handicap or disability.

What makes Presbyterian Senior Living Communities different?

Presbyterian Senior Living Communities have the strength of a relatively large organization and the financial resources to provide the security that older adults expect from an organization that promises to be there for as long as needed. Our individual communities, however, offer a range of sizes and reflect our commitment to the personal touch. They are places where the staff can know each resident as an individual, and where residents’ likes and dislikes are recognized and accommodated whenever possible. Being not-for-profit gives our organization the freedom to concentrate on the needs of residents first. While for-profit corporations have the dual responsibility of providing care for residents, as well as satisfying the needs of investors, we can remain more sharply focused on meeting the needs of residents. We believe that the ability to express these higher values also enables us to attract employees and volunteers with similar values.

Do you embrace cultural diversity?

As a faith based organization, Presbyterian Senior Living is founded on the belief that every human being is of infinite worth as a unique creation of God. Based on this premise, Presbyterian Senior Living is committed to fully embracing the diversity of all persons served, so that together, we can foster a culture of inclusion in an environment free of all forms of discrimination where all people are treated with dignity and respect. Our goal is to cultivate awareness and understanding of personal differences and biases so that an environment of understanding, acceptance, respect and support is established.

How do you handle refunds when residents leave the community?

Under both entrance fee plans, any refund is payable when the apartment or cottage has been vacated, the resident has permanently departed from all levels of care in the community, and when the apartment or cottage has been resold and reoccupied.

Must I be Presbyterian or a member of a Presbyterian Church to be accepted for admission?

No. As a Presbyterian Senior Living Community, we enjoy the strength and stability of an organization that has served seniors for more than 80 years. Caring for people is not just our job – it’s our calling. It is our policy to admit and treat all residents without regard to race, color, national origin, age, ancestry, sex, religious creed, handicap or disability.

What makes Presbyterian Senior Living Communities different?

Presbyterian Senior Living Communities have the strength of a relatively large organization and the financial resources to provide the security that older adults expect from an organization that promises to be there for as long as needed. Our individual communities, however, offer a range of sizes and reflect our commitment to the personal touch. They are places where the staff can know each resident as an individual, and where residents’ likes and dislikes are recognized and accommodated whenever possible. Being not-for-profit gives our organization the freedom to concentrate on the needs of residents first. While for-profit corporations have the dual responsibility of providing care for residents, as well as satisfying the needs of investors, we can remain more sharply focused on meeting the needs of residents. We believe that the ability to express these higher values also enables us to attract employees and volunteers with similar values.

Do you embrace cultural diversity?

As a faith based organization, Presbyterian Senior Living is founded on the belief that every human being is of infinite worth as a unique creation of God. Based on this premise, Presbyterian Senior Living is committed to fully embracing the diversity of all persons served, so that together, we can foster a culture of inclusion in an environment free of all forms of discrimination where all people are treated with dignity and respect. Our goal is to cultivate awareness and understanding of personal differences and biases so that an environment of understanding, acceptance, respect and support is established.

Can I upgrade my appliances, carpet, fixtures, etc.? Can I have my unit painted a different color? Can I add a sunroom, screened porch or cover my deck? If yes, must I contract for the work myself or would it be done through Glen Meadows?

Upgrades, remodeling and additions to residents’ units must be presented in writing to our Executive Director and, if approved, will be at the resident’s expense. Such upgrades will be priced, given to the resident in writing and, upon agreement, will be performed by Glen Meadows. Our Design Specialist will be glad to work with you on any interior upgrades or changes.

Are criminal background checks conducted?

We are committed to the safety of all of our residents. Criminal background checks have historically been routinely conducted for all staff prior to hiring. In addition, criminal background checks are conducted during the application process for independent living residents to identify felony convictions which may interfere with the health, safety and right to peaceful enjoyment of other community residents.

Do you permit hunting and/or heirloom firearms?

Liability is an issue regarding the storing or displaying of weapons on site. Guns and other weapons may NOT be retained or stored on premises. Please consult with the individual community director about the rules and regulations for collector weapons.

Are there additional costs/fees other than the monthly fees, cost to move in and telephone bill? Any hidden fees similar to condo or maintenance fees?

There are no hidden charges. Naturally, if a resident chooses to upgrade appliances, add an extra room or sunroom, paint a room or entire residence or make other interior or exterior changes to the unit, outside normal wear and tear and repair for which Glen Meadows is responsible, the resident would need approval for such changes from our Executive Director and would be billed accordingly.

Is full payment of the residency entrance fee required at the time of move in or can it be done in payments? Is financing available?

10% is required at the time the contract is signed. Balance is due at move in. You may wish to obtain a bridge loan from your bank.

Once a deposit has been made and I am placed on the waiting list, am I allowed to turn down a home that becomes available? Is there a limit to the number of times I can turn down a home without losing my priority on the waiting list?

Yes, you can turn down a home that becomes available. The deposit remains good and can be applied toward the entrance deposit upon signing a contract. You can turn down any unit offered without losing your place on the waiting list.

Assisted Living

Do I have to be a resident of Westminster Village to be considered for admission to the Assisted Living residence?

No. Our current residents, however, have priority should they need additional care. Call for availability.

Are pets permitted?

Yes, dogs, cats and birds are welcomed in Assisted Living as long as the resident can provide for their care. Permission for more than one pet must be obtained from the Executive Director. Any pet-related damage is the responsibility of the resident.

Is smoking permitted?

Presbyterian Senior Living communities are committed to providing a healthy environment for both residents and staff. Residents, employees, visitors, vendors, contractors and volunteers are not permitted to use any tobacco products on our properties. We are pleased to join many other organizations that have taken this step and are reaping the benefits of a healthier environment.

Must I be Presbyterian or a member of a Presbyterian Church to be accepted for admission?

No. As a Presbyterian Senior Living Community, we enjoy the strength and stability of an organization that has served seniors for more than 80 years. Caring for people is not just our – job – it’s our calling. It is our policy to admit and treat all residents without regard to race, color, national origin, age, ancestry, sex, religious creed, handicap or disability.

Are you reasonably priced?

Our rates are competitive. The daily fee reflects the charge for the Assisted Living suite or apartment and the day-to-day costs of providing quality service and care.

Is there a waiting list?

Please call for our current availability.

What makes Presbyterian Senior Living Communities different?

Presbyterian Senior Living Communities have the strength of a relatively large organization and the financial resources to provide the security that older adults expect from an organization that promises to be there for as long as needed. Our individual communities, however, offer a range of sizes and reflect our commitment to the personal touch. They are places where the staff can know each resident as an individual, and where residents’ likes and dislikes are recognized and accommodated whenever possible. Being not-for-profit gives our organization the freedom to concentrate on the needs of residents first. While for-profit corporations have the dual responsibility of providing care for residents, as well as satisfying the needs of investors, we can remain more sharply focused on meeting the needs of residents. We believe that the ability to express these higher values also enables us to attract employees and volunteers with similar values.

Do you embrace cultural diversity?

As a faith based organization, Presbyterian Senior Living is founded on the belief that every human being is of infinite worth as a unique creation of God. Based on this premise, Presbyterian Senior Living is committed to fully embracing the diversity of all persons served, so that together, we can foster a culture of inclusion in an environment free of all forms of discrimination where all people are treated with dignity and respect. Our goal is to cultivate awareness and understanding of personal differences and biases so that an environment of understanding, acceptance, respect and support is established.

Regarding Assisted Living, does Medicare cover some of the cost?

No. Medicare and Medicaid do not pay for Assisted Living services.

What happens if you are with us longer than your resources last?

No one has ever been asked to leave the Presbyterian Senior Living system of care because they had outlived their resources. There is, however, an application process, which requires that eligibility for Medical Assistance and other third-party reimbursements be maintained. Divesting assets through gifts, trusts, or in other ways could disqualify you for this assistance or result in a longer time period before which you would qualify. We have an unwavering history of keeping our commitment to the people we serve.

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