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COVID-19 (Coronavirus) Preventative Measures at Presbyterian Senior Living Communities

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Last Update: Friday, April 3 at 3:00 pm EST

A Video Message From Presbyterian Senior Living CEO, Jim Bernardo

COVID-19 is a significant health crisis that is instilling great uncertainty and at times a sense of fear in our world today. Whether you are a resident, staff member, resident family member, volunteer or board member, we want to thank you all for the trust you have placed in Presbyterian Senior Living's communities.

As we continue to watch this situation evolve with changes coming rapidly, we hope you find some comfort in knowing that the community staff and leadership are working diligently to protect and support the health and well-being of all those we serve. Various teams are working proactively together to execute their pandemic preparedness plans over the last few weeks in order to prevent the spread of the COVID-19 virus to PSL communities, and at this time no residents have contracted the virus.

You can rest assured that we will continue to do our very best to combat the spread of COVID-19 and support the residents and staff at our communities.

This webpage has been established to share the most up-to-date information with you, and will be updated frequently. Please check back often, as the situation is constantly evolving and changing.

To view an archive of past updates, please visit our archive page.

Use the links below to quickly access the information and resources located on this page:


Information For Visiting Continuing Care Retirement Communities

At this time, Presbyterian Senior Living has restricted visitation to all of our Continuing Care Retirement Communities and Personal Care Residences. This includes all levels of living: independent living, health centers, personal care, and assisted living facilities. All visitors will be turned away.

Visitation is permitted only if your loved one is at end of life. These limited visitors must pass a screening process before entering any area of the community, and must call the community's main number before attempting to gain access to the community.


Information For Visiting Senior Apartment Rental Residents

At this time, out of an abundance of caution, Presbyterian Senior Living is highly discouraging visitation to all senior apartment rental communities.


Contacting Residents During This Time

In order for you to remain in contact with any of your friends or loved ones that you are unable to visit in person, Our CCRCs and Personal Care Residences have arranged special hotlines that you can use to schedule virtual visits. If you would like to schedule a phone call or video conference with your loved one, please call the community-specific number below:

  • Cathedral VIllage: 215.388.4007
  • The Easton Home: 610.295.7385
  • Glen Meadows Retirement Community: 410.591.8805
  • Green Ridge Village: 717.414.0106
  • Kirkland VIllage: 484.954.5647
  • Presbyterian Home at Williamsport: 570.561.4285
  • Presbyterian Village at Hollidaysburg: 814.660.6172
  • Quincy Village: 717.977.2737
  • St. Andrew's Village: 724.599.4627
  • The Long Community at Highland: 717.743.6635
  • Ware Presbyterian Village: 484.667.1462
  • Westminster Village at Allentown: 610.360.2389
  • Westminster Village at Dover: 302.382.2797
  • Westminster Woods: 814.907.1364
  • Windy Hill VIllage: 814.600.9238

Information On Community Events

Events for prospective residents, and events that are open to the public at our communities have been canceled or rescheduled. For additional information on these events, please visit our events listing page. Our teams are working to reschedule prospective resident events to an online webinar format, so you can participate from the comfort and safety of your home. Stay tuned for additional updates.

Changes to the schedules for resident events at our communities are being communicated directly to residents. At this time, all group programming at all communities is canceled until further notice. Staff are working to prevent social isolation by providing alternative activities when possible.


Information For Residents

As per the notices above, Presbyterian Senior Living CCRCs are currently closed to all visitors. Paid private duty health care providers are permitted to enter, but must undergo a screening process before entering any area of the community.

Residents are highly discouraged from leaving the community. By leaving the community, you may be potentially exposing yourself and your neighbors, and could inadvertently introduce a threat to the entire community.

Any resident traveling by plane or outside the continental United States will be required to self-quarantine for 14 days upon your return. When self quarantining, you should not leave your residence, nor allow any visitors to enter your residence.

Residents who are unable or unwilling to comply with these visitation and travel restrictions should consider other temporary living arrangements. If you are still working, we suggest traveling directly between your work and your home.

Community dining rooms and all common spaces are closed. Information regarding meals will be provided by the community directly to residents. Laundry rooms will remain open, but residents must practice social distancing when using these spaces. 

Additional restrictions and schedule changes will be shared at the individual community level.

We know this is a time that instills uncertainty and at times fear, but we want you to know we are here for you. We are going to have to collectively work together to deliver services differently for a while. Thank you for being patient with us and for understanding while we put measures in place to protect the health and well-being of all Presbyterian Senior Living residents. The coming weeks will be challenging, but we will get through this together.

Please be assured that when we are past the urgent implementation of restrictions, we will continue to create opportunities to prevent social isolation and support the wholeness of body, mind, and spirit. We will look to you for creative ideas on how to strengthen community bonds despite the current restrictions while we will strive to lift restrictions as soon as we can do so safely.

Have questions or need additional information? Let us know.


Resources For Residents & Family Members

With all of the changes listed above, we feel that it is important for residents to remain actively engaged, even if they need to remain in their residences. The Presbyterian Senior Living blog will be used to highlight some activities that can be enjoyed from the comfort of your home! Additional resources will be posted here as they become available.

During this time, technology can be of great use to connect with your loved one. There are several free applications available for your computer or smartphone that will allow you to connect via audio and video with your loved one. If you need assistance scheduling a call with your loved one who you are otherwise unable to reach, please see our section on "Contacting Residents During This Time".

Some helpful apps are listed below, with links to their respective websites:

  • FaceTime (only available for Apple iOS and MacOS devices)
  • Facebook Messenger (requires a free Facebook account for both parties)
  • Google Duo (requires a free Google account for both parties)
  • Zoom (requires a free Zoom account, provides free 1-to-1 video chat meetings)
  • Skype (requires a free Skype account for both parties)

Have questions or need additional information? Let us know.


Scam Awareness

Unfortunately, as with many large-scale emergencies, there are bad actors who try to take advantage of the situation and prey on unsuspecting individuals. Several scams have been discovered recently by the United States Department of Justice. These scams can involve:

  • Treatment scams:  Scammers are offering to sell fake cures, vaccines, and advice on unproven treatments for COVID-19.
  • Supply scams:  Scammers are creating fake shops, websites, social media accounts, and email addresses claiming to sell medical supplies currently in high demand, such as surgical masks. When consumers attempt to purchase supplies through these channels, fraudsters pocket the money and never provide the promised supplies.
  • Provider scams:  Scammers are also contacting people by phone and email, pretending to be doctors and hospitals that have treated a friend or relative for COVID-19, and demanding payment for that treatment.
  • Charity scams:  Scammers are soliciting donations for individuals, groups, and areas affected by COVID-19.  
  • Phishing scams:  Scammers posing as national and global health authorities, including the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC), are sending phishing emails designed to trick recipients into downloading malware or providing personal identifying and financial information.
  • App scams:  Scammers are also creating and manipulating mobile apps designed to track the spread of COVID-19 to insert malware that will compromise users’ devices and personal information. 
  • Investment scams:  Scammers are offering online promotions on various platforms, including social media, claiming that the products or services of publicly traded companies can prevent, detect, or cure COVID-19, and that the stock of these companies will dramatically increase in value as a result. These promotions are often styled as “research reports,” make predictions of a specific “target price,” and relate to microcap stocks, or low-priced stocks issued by the smallest of companies with limited publicly available information.

If you become aware of these, or any other scams regarding COVID-19, please report them to the National Center for Disaster Fraud via email at disaster@leo.gov or via telephone at 866.720.5721. If you are a resident of a PSL community, please also let your campus staff know by submitting the "Ask A Question" form at the bottom of this page.


Information For Staff

All staff members at Presbyterian Senior Living will receive a medical screening before entering the community. Staff should not report to work at a community if they:

  • Live with a person who has been tested for COVID-19 and awaiting test results
  • Live with a person who has been told to quarantine or self-isolate
  • Have been told to quarantine or self-isolate for any reason
  • Have travelled by plane, been on a cruise ship, or have completed international travel in the last 14 days
  • Have traveled to the state of New York in the last 14 days
  • Work in another setting that either has a COVID-19 case, or where you have cared for another person that has COVID-19, whether or not you wore PPE
  • Are symptomatic with sore throat, shortness of breath or cough, and a fever of 100.0 or more

Staff members unable to report to work due to these guidelines should not attempt to access the community, and should contact their supervisor via telephone immediately.

If you become ill, or show signs of the flu or COVID-19 (cough, fever or shortness of breath), we encourage all PSL employees to call off and take the requested measures of seeking treatment with a physician instead of risking the spread of disease to employees and residents.

If you have been off work due to illness, please do not return to work until you have been symptom-free for 72 hours without the use of symptom-suppressing medication. If you need to miss work due to flu-like symptoms, then prior to returning to work you must provide a doctor’s note to Human Resources indicating you are able to return to work and have been fever-free for at least 72 hours.

A dedicated emergency response team comprised of clinical, psychosocial, environmental, human resources, dining, and other operational staff along with leadership from your communities are meeting on a daily basis to ensure we stay up to date on the most recent events and guidelines related to COVID-19.

As you know we have fully implemented the maximum restrictions on visitation possible in order to protect both staff and residents while allowing the necessary delivery of supplies and services for you to be able to do what you do best, care for the residents we have been called to serve. Many of the common areas in your communities have been closed and communal dining and community life activities have been discontinued in order to promote social distancing and thereby creating a lesser chance to acquire any type of physical illness. Those individual staff members whose primary roles may have been limited as a result have been given other responsibilities to ensure that we are allowing you to focus directly on our most vulnerable residents.

The residents we serve have placed a tremendous level of trust in you to ensure their well-being. To that end it is also extremely important that you ensure your own personal health and well- being. We ask that you continue to follow the heightened infection control guidelines your supervisors have implemented and that when away from work you exercise responsible social behavior by practicing social distancing, monitoring your own health and the health of those in your household, and communicating with your supervisor if you are feeling unwell. The video below on ‘What to know about COVID-19’ provides information on how to protect yourself.

 

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We would like to thank you for your prior commitment to meeting difficult challenges of the past and know that you will again rise to the occasion of this current crisis. It is only through your dedication and commitment that we will be able to prevent the spread of this virus to our communities and protect the people we serve.

Additional updates for staff members will be posted on MyHR.

Have questions or need additional information? Let us know.


Ask A Question Or Share Some Praise

If you have a specific question that is not addressed here, please use the following form to submit your question to community management. All form fields are required. Your question will be answered within 24 hours, and will be used to provide further updates to this page.

Have some praise to share about a Presbyterian Senior Living staff member, or your overall experience? We'd love to hear it! Please share your praise on our Facebook page so that everyone can see it! If you do not have a Facebook account, you can submit the form below, and we will be sure to share your praise with the staff member and their supervisor!

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