Integrating Programs to Provide Quality Residential and Care Experiences

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Quality Measures

One of the bedrock organizational values of Presbyterian Senior Living is to provide a high quality of life to the residents we serve. The effort to ensure this quality rests on our commitment to:

  • LeadingAge Quality First
  • CARF-CCAC Accreditation
  • CMS Five-Star Rating
  • Association Involvement
  • Clinical Indicators
  • SAGE Certification
  • A Great Place to Work Certification


Leading Age Quality First


Presbyterian Senior Living’s commitment to providing quality services is illustrated in our mission, vision, and values; and through our affiliation with Leading Age's Quality First Initiative. Our commitment to meeting Leading Age's Quality First guidelines is demonstrated by:

  • The active collection of consumer input and measurement of customer satisfaction and expectations
  • Evaluation of performance as compared to external measurement and benchmarking
  • A commitment to quality improvement,  accreditation and meeting all applicable state and federal regulations

CARF-CCAC Accreditation


CARF provides accreditation services worldwide at the request of health and human service providers. Whether you are seeking rehabilitation for a disability, treatment for addiction and substance abuse, home and community services, retirement living, or other health and human services, you can have confidence in your choice. Providers that meet CARF standards have demonstrated their commitment to being among the best available.

An organization receiving the CARF-CCAC Five-Year Accreditation has put itself through a rigorous peer review process and has demonstrated to a team of surveyors during an on-site survey that it is committed to conforming to CARF-CCAC's high standards. It is widely regarded as the national "seal of excellence" in identifying high-quality programs and services to older adults.

Accreditation through CARF-CCAC Three-Year Accreditation (described above) embodies a quality measure that we believe best represents the interests of residents in senior living communities.


CMS Five-Star Rating

Many people are familiar with the Five-Star Rating system developed by the Centers for Medicaid and Medicare Services (CMS). Based on their formula for measuring Health Inspections, Quality Measures and Staffing, CMS provides an “Overall Quality” rating range from 1 star to 5 stars, with more stars indicating higher quality. While the Five-Star Rating System is controversial, we recognize that it is here to stay and so we are taking steps to ensure:

  • We are focused on improvement efforts where necessary,
  • that data used in the system is correct, 
  • and that the evaluation and documentation measures are consistent with the requirements of the system.

It is our position that our decision to care for people with high acuity or end-of-life needs will not be driven by a flawed Five-Star Rating System. We expect ratings to fluctuate from one month to the next but are not anticipating the maximum rating as we have no plans to step away from seniors who require significant care. We serve many frail people with complicated needs and will continue to do so while striving for the highest possible quality of care and quality of life.



SAGECare is a leading LGBTQ+ aging cultural competency provider with decades as a leading educator that provides training programs and strategic guidance to help improve the lives of LGBTQ+ older adults.

Presbyterian Senior Living has earned Platinum Certification through SAGECare training, the highest certification offered.  

By fulfilling the requirements of a SAGECare credential our team members have been equipped with the knowledge and skills to provide culturally sensitive services, and augment our organization’s long-term growth by powering innovation through inclusivity. 

Together PSL and SAGECare will continue our partnership to serve people with the best care possible and make each older person feel comfortable for who they are. 

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Great Place to Work


Great Place To Work Certification recognizes employers who create an outstanding employee experience.

Certification is a two-step process that includes surveying your employees and completing a short questionnaire about your workforce.

Because employee feedback and independent analysis determine the scores, Certification helps job seekers identify which companies genuinely offer a great company culture.

PSL is proud to have been certified as a Great Place to Work!


Association Involvement

Presbyterian Senior Living is active in several state, national and international not-for-profit long-term care associations. These organizations provide educational programs and research designed to improve quality of care for its members and the residents they serve. All Presbyterian Senior Living communities and locations are members of Leading Age and its state affiliates.

Clinical Indicators

Families appreciate the detailed clinical assessment provided for each of our health center residents upon admission and repeatedly throughout his or her stay with Presbyterian Senior Living. This assessment of "clinical indicators" offers us specific information on how to best focus staff efforts on individual resident's care needs and risk factors.

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