COVID-19 (Coronavirus) Updates and Resources

COVID-19 (Coronavirus) Updates and Resources

May 28th, 2020

Last Update: Monday, June 1 at 1:00 pm EST

As we continue to watch the COVID-19 situation evolve with changes coming rapidly, we hope you find some comfort in knowing that the community staff and leadership are working diligently to protect and support the health and well-being of all those we serve. You can rest assured that we will continue to do our very best to combat the spread of COVID-19 and support the residents and staff at our communities.

Should a resident at one of our communities test positive for COVID-19, we will notify the residents, staff, and resident responsible parties of the affected community.

As we balance Presbyterian Senior Living's desire to be transparent with our need to protect the privacy of the residents we serve, we are unable to release information on specific test results.

The following communities are not currently affected by the COVID-19 virus:

  • The Easton Home
  • Green Ridge Village
  • The Long Community at Highland
  • Presbyterian Home at Williamsport
  • Presbyterian Village at Hollidaysburg
  • Quincy Village
  • St. Andrew's Village
  • Westminster Woods at Huntingdon
  • Windy Hill Village

The following communities are currently affected by the COVID-19 virus:

  • Cathedral Village
  • Glen Meadows Retirement Community
  • Kirkland Village
  • Ware Presbyterian Village
  • Westminster Village at Allentown
  • Westminster Village at Dover

Click here to view daily updates on these COVID-19 positive cases

This webpage has been established to share the most up-to-date information with you, and will be updated frequently. Please check back often, as the situation is constantly evolving and changing.

Use the links below to quickly access the information and resources located on this page:


Video Updates

 

Additional videos and resources are available on our YouTube Channel. We encourage you to visit and subscribe to be notified of new videos, which are added frequently.

Have questions or need additional information? Let us know.


Restrictions at Communities Offering Healthcare Services

At this time, Presbyterian Senior Living has restricted visitation to all of our Continuing Care Retirement Communities, The Long Community at Highland (Brightwood and Kirkwood buildings), and our Personal Care Residences. This includes all levels of living: independent living, health centers, personal care, and assisted living facilities. All visitors will be turned away.

Visitation is permitted only if your loved one is at end of life and has not been diagnosed with COVID-19. These limited visitors must pass a screening process before entering any area of the community, and must call the community's main number before attempting to gain access to the community.

To reduce the risk of the spread of the virus, residents who have been diagnosed with COVID-19 are regretfully unable to receive in-person visitors. Our staff can establish a virtual visit for you and your loved one. For information on this, please contact the community’s resident contact telephone number.

Presbyterian Senior Living recognizes and appreciates that some governmental agencies and portions of the general public are anxious to re-open businesses and begin more social activities.  Our main focus continues to be on the individuals we serve, who are among the most vulnerable citizens to experiencing devastating effects from this virus. 

Keeping this in mind and attempting to provide a balance between caution and the desires of the people we serve to engage in more social activities, we have developed the following color-coded approach, based on community location. 

This color-coded guidance is for independent living residents only. Residents in personal care or assisted living will continue to follow existing guidelines.

The Following Communities Are Currently Designated To Follow This Yellow Guidance:

Green Ridge Village, Presbyterian Village at Hollidaysburg, St. Andrew’s Village, Windy Hill Village

Please bear in mind that should circumstances change and the county be moved back into a red status, there is a change in the COVID-19 status of the community, or there is a failure to follow the guidelines set forth, the permitted activities listed below may be modified or discontinued.

  • Permitted outdoor activities:
    • Driving of vehicles on campus
    • Driving of vehicles off campus
      • This must be done in a manner that does not require engaging in close contact with other individuals
      • Contactless curbside pick-up of groceries, restaurant orders, supplies, plants, veterinary visits, drive through banking and the like is acceptable
    • Gardening
      • Must wear a mask and maintain social distancing
      • Any shared tools must be disinfected between uses
    • Walking/hiking/exercising outdoors on and off campus
      • Must wear a mask and maintain social distancing
    • Golf
    • Grocery/supply/package drop-off
      • Vendor or delivery service drop off only (ex: Peapod, Instacart, etc. No family member drop off.)
    • Resident gatherings of 10 people or less
      • Must wear masks and must maintain social distancing
  • Permitted Indoor Activities:
    • Limited housekeeping services
      • Based upon the community’s ability to provide

The Following Communities Are Currently Designated To Follow This Red Guidance:

Cathedral Village, Glen Meadows Retirement Community, Kirkland Village, The Long Community at Highland, Quincy Village, Ware Presbyterian Village, Westminster Village at Allentown, Westminster Village at Dover, Westminster Woods

Please bear in mind that should there be a change in the COVID-19 status of the community, or there is a failure to follow the guidelines set forth, the permitted activities listed below may be modified or discontinued.

  • Permitted outdoor activities:
    • Driving of vehicles on campus
    • Driving of vehicles off campus
      • This must be done in a manner that does not require engaging in close contact with other individuals
      • Contactless curbside pick-up of groceries, restaurant orders, supplies, plants, veterinary visits, drive through banking and the like is acceptable
    • Gardening
      • Must wear a mask and maintain social distancing
      • Any shared tools must be disinfected between uses
    • Walking/hiking/exercising outdoors on and off campus
      • Must wear a mask and maintain social distancing
    • Golf

Have questions or need additional information? Let us know.


Restrictions at Communities Offering Residential Living Only

At this time, out of an abundance of caution, Presbyterian Senior Living is highly discouraging visitation to all senior apartment rental communities.

The Long Community at Highland's Brightwood and Kirkwood buildings offer healthcare services, therefore these buildings follow the guidelines in the healthcare section.

Presbyterian Senior Living recognizes and appreciates that some governmental agencies and portions of the general public are anxious to re-open businesses and begin more social activities.  Our main focus continues to be on you, the individuals we serve, who are among the most vulnerable citizens to experiencing devastating effects from this virus. 

Keeping this in mind and attempting to provide a balance between caution and the desires of the people we serve to engage in more social activities, we have developed the following approach. Buildings located on the campus of a community that offers healthcare services should follow the guidelines in the healthcare section.  

The Following Communities Are Currently Designated To Follow This Yellow Guidance:

Carroll Village, Shrewsbury Courtyards, Silver Spring Courtyards, Silver Spring Gardens, Springwood Overlook, Stony Brook Gardens, Westminster Place at Bloomsburg, Westminster Place at Queen Street, Westminster Place at Stewartstown

Please bear in mind that should circumstances change and the county be moved back into a red status, there is a change in the COVID-19 status of the community, or there is a failure to follow the guidelines set forth, the permitted activities listed below may be modified or discontinued.

  • Permitted outdoor activities:
    • Gardening
      • Must wear a mask and maintain social distancing.
      • Any shared tools must be disinfected between uses.
    • Walking/hiking/exercising on or off campus
      • Must wear a mask and maintain social distancing
    • Golf
    • Resident gatherings of 10 people or less
      • Must wear masks and must maintain social distancing

The Following Communities Are Currently Designated To Follow This Red Guidance:

Geneva House, Heritage Run at Stadium Place, LongCrest, Mark H. Kennedy Park, Presbyterian Apartments, The Shepherds (Wisteria Commons, The Oaks, Hawks Nest), Westminster Place at The Long Community at Highland, Westminster Place at Parkesburg

Please bear in mind that should there be a change in the COVID-19 status of the community, or there is a failure to follow the guidelines set forth, the permitted activities listed below may be modified or discontinued.

  • Permitted outdoor activities:
    • Gardening
      • Must wear a mask and maintain social distancing.
      • Any shared tools must be disinfected between uses.
    • Walking/hiking/exercising on or off campus
      • Must wear a mask and maintain social distancing
    • Golf

Have questions or need additional information? Let us know.


Contacting Health Center, Personal Care, and Assisted Living Residents During This Time

In order for you to remain in contact with any of your friends or loved ones that you are unable to visit in person, our CCRCs and Personal Care Residences have arranged online self scheduling for virtual visits. PSL staff will work to facilitate these virtual visits with residents, and family members and friends can join on their personal devices from multiple different locations at the same time, allowing everyone to join in the same visit. If you would like to schedule a phone call or video conference with your loved one in a PSL health center, personal care, or assisted living community, please click the corresponding link below.

Independent Living residents can be contacted directly using their own phone numbers or personal technology. For everyone's safety, PSL staff is unable to enter independent living residences to assist with virtual visits.

In order to allow us to accommodate everyone, we kindly ask that you limit virtual visit sessions to no more than two per week. If special circumstances require more frequent visits, or you are experiencing scheduling issues, please call the community-specific number below.

Have questions or need additional information? Let us know.


How You Can Help

Donate to the Caring Community Employee Hardship Fund. As our organization navigates this crisis, our commitment to the quality of care has not diminished, but the impact of COVID-19 is being felt beyond our communities. From a lack of childcare as students are dismissed from schools, to the financial stress of spouses/partners missing work, many of our staff are feeling a disruption to their financial security. If you are in a position to be able to provide a financial donation to directly benefit impacted staff members, you may do so online with our extreme gratitude.

At this time, our communities are stocked with Personal Protective Equipment (PPE), and are prepared to fight the spread of infection following the CDC and DOH guidelines. To help ensure a steady supply, we are accepting donations of PPE.

Crafty community members may want to assist by sewing and donating bouffant surgical capssewn washable fabric masks with a pocket for inserting filter medium, or isolation gowns.

If you would like to provide a donation of PPE or any other supplies, please contact your selected PSL community via telephone, or submit your inquiry via email using the form below.

Our Sunshine Project is accepting submissions of drawings, cards, and other items to brighten the spirits of those that we serve. If you are interested in sending in Sunshine Project submissions, please mail them to the attention of Community Life. You can find the addresses of all of our communities on our community listing page.

Have questions or need additional information? Let us know.


Information For Residents

As per the notices above, Presbyterian Senior Living CCRCs are currently closed to all visitors. Paid private duty health care providers are permitted to enter, but must undergo a screening process before entering any area of the community.

Residents are highly discouraged from leaving the community. By leaving the community, you may be potentially exposing yourself and your neighbors, and could inadvertently introduce a threat to the entire community.

Residents who are unable or unwilling to comply with these visitation and travel restrictions should consider other temporary living arrangements. If you are still working, we suggest traveling directly between your work and your home.

Community dining rooms and all common spaces are closed. Information regarding meals will be provided by the community directly to residents. Laundry rooms will remain open, but residents must practice social distancing when using these spaces. 

Additional restrictions and schedule changes will be shared at the individual community level.

We know this is a time that instills uncertainty and at times fear, but we want you to know we are here for you. We are going to have to collectively work together to deliver services differently for a while. Thank you for being patient with us and for understanding while we put measures in place to protect the health and well-being of all Presbyterian Senior Living residents. The coming weeks will be challenging, but we will get through this together.

Please be assured that when we are past the urgent implementation of restrictions, we will continue to create opportunities to prevent social isolation and support the wholeness of body, mind, and spirit. We will look to you for creative ideas on how to strengthen community bonds despite the current restrictions while we will strive to lift restrictions as soon as we can do so safely.

Have questions or need additional information? Let us know.


Resources For Residents & Family Members

With all of the changes listed above, we feel that it is important for residents to remain actively engaged, even if they need to remain in their residences. The Presbyterian Senior Living blog will be used to highlight some activities that can be enjoyed from the comfort of your home! Additional resources will be posted here as they become available.

During this time, technology can be of great use to connect with your loved one. There are several free applications available for your computer or smartphone that will allow you to connect via audio and video with your loved one. If you need assistance scheduling a call with your loved one who you are otherwise unable to reach, please see our section on "Contacting Residents During This Time".

Some helpful apps are listed below, with links to their respective websites:

Have questions or need additional information? Let us know.


Emotional & Mental Wellness

As we all endure the social isolation that can come as a result of COVID-19 precautionary measures, it is vitally important to remain focused on your emotional and mental wellness. Wholeness of body, mind and spirit are pillars of the PSL mission statement. There's a reason why mind is called out separately- your emotional and mental wellness serves as the compass for everything else. With this dedication in mind, we are proud to present the following resources which have been curated by our team of professionals.

If you are in need of specific mental health assistance, we encourage you to reach out to your community leadership via telephone or by using the form on this page.

Emotional & Mental Wellness Resources
Resource Contact Information Notes
National Suicide Prevention Lifeline 800.273.8255 If you are experiencing thoughts of suicide or feelings of helplessness, contact this free resource.
Find A Therapist You can talk to your primary care physician about finding a therapist for counseling, or you can visit the Psychology Today website to search based on location, insurance, and needs.
Substance Abuse and Mental Health Services Administration (SAMHSA) 800.662.HELP
800.662.4357
24-hour hotline support for mental and substance abuse
Alcoholics Anonymous 877.280.2926 Virtual meetings are available via their website once you have selected your location.
Narcotics Anonymous 818.773.9999 Virtual meetings are available via their website once you have selected your location.
Veterans Crisis Line 800.273.8255, press 1 Connect with the Veterans Crisis Line to reach caring, qualified responders with the Department of Veterans Affairs. Many of them are Veterans themselves.

 

Self Care Mobile Applications & Websites
Resource Description
Stop, Breathe & Think Apps for iOS and Android, plus skills for Amazon Alexa to help guide you through daily meditations and wellness checks.
Welzen The Welzen app offers everything from 5 minute sessions to lunch break-sized calm-downs. Each cuddly-looking creature corresponds to a targeted area for meditation, from stress relief to enhanced relationships and improved creativity.
The Honest Guys on YouTube These individuals have free guided meditations such as sleep talk downs, guided imagery, or nature meditations to boost your energy.
Unlocking Us Podcast Join researcher and #1 New York Times best-selling author Brené Brown as she unpacks and explores the ideas, stories, experiences, books, films, and music that reflect the universal experiences of being human, from the bravest moments to the most brokenhearted.
TED Talk: How To Make Stress Your Friend Stress. It makes your heart pound, your breathing quicken and your forehead sweat. But while stress has been made into a public health enemy, new research suggests that stress may only be bad for you if you believe that to be the case. Psychologist Kelly McGonigal urges us to see stress as a positive, and introduces us to an unsung mechanism for stress reduction: reaching out to others.

Have questions or need additional information? Let us know.


Scam Awareness

Unfortunately, as with many large-scale emergencies, there are bad actors who try to take advantage of the situation and prey on unsuspecting individuals. Several scams have been discovered recently by the United States Department of Justice. These scams can involve:

  • Treatment scams:  Scammers are offering to sell fake cures, vaccines, and advice on unproven treatments for COVID-19.
  • Testing scams: Unauthorized, and unofficial pop-up COVID-19 testing sites that charge a large amount of money and provide a test that is false, ineffective, or not properly administered.
  • Supply scams:  Scammers are creating fake shops, websites, social media accounts, and email addresses claiming to sell medical supplies currently in high demand, such as surgical masks. When consumers attempt to purchase supplies through these channels, fraudsters pocket the money and never provide the promised supplies.
  • Provider scams:  Scammers are also contacting people by phone and email, pretending to be doctors and hospitals that have treated a friend or relative for COVID-19, and demanding payment for that treatment.
  • Charity scams:  Scammers are soliciting donations for individuals, groups, and areas affected by COVID-19.  
  • Phishing scams:  Scammers posing as national and global health authorities, including the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC), are sending phishing emails designed to trick recipients into downloading malware or providing personal identifying and financial information.
  • App scams:  Scammers are also creating and manipulating mobile apps designed to track the spread of COVID-19 to insert malware that will compromise users’ devices and personal information. 
  • Investment scams:  Scammers are offering online promotions on various platforms, including social media, claiming that the products or services of publicly traded companies can prevent, detect, or cure COVID-19, and that the stock of these companies will dramatically increase in value as a result. These promotions are often styled as “research reports,” make predictions of a specific “target price,” and relate to microcap stocks, or low-priced stocks issued by the smallest of companies with limited publicly available information.

If you become aware of these, or any other scams regarding COVID-19, please report them to the National Center for Disaster Fraud via email at disaster@leo.gov or via telephone at 866.720.5721. If you are a resident of a PSL community, please also let your campus staff know by submitting the "Ask A Question" form at the bottom of this page.


Information For Staff

All staff members at Presbyterian Senior Living will receive a medical screening before entering the community. In order to access the community and begin their shift, staff must meet the following criteria:

  • You must be free of all signs and symptoms of COVID-19
  • You have not been tested or are awaiting test results for COVID-19 (Unrelated to your daily job duties at PSL)
  • You have not been told to quarantine or self-isolate
  • You have not been exposed to, been in close contact, or live in a household with (unrelated to your daily job responsibilities at PSL), a person meeting the following criteria:
    • A COVID-19 positive person
    • A person under investigation (awaiting test results) for COVID-19
    • A person told to quarantine or self-isolate
  • You have not been on a cruise ship, used any form of mass transit (except to get to work), or traveled internationally in the last 14 days.
  • You have not worked in another organization with a COVID-19 case(s)

If any staff's household members work in a facility where COVID-19 is present, it is essential to discuss this with your supervisor immediately.

If you have been to the ER, in a hospital, or are returning from an outpatient procedure, it is essential to discuss this with your supervisor immediately.

Staff members unable to report to work due to these guidelines should not attempt to access the community, and should contact their supervisor via telephone immediately.

If you become ill, or show signs of the flu or COVID-19 (cough, fever or shortness of breath), we encourage all PSL employees to call off and take the requested measures of seeking treatment with a physician instead of risking the spread of disease to employees and residents.

We know these times can be stressful, and that stress can lead to feelings of worry and anxiety. The Presbyterian Senior Living Employee Assistance Program is available to offer support and counseling as needed. The EAP is a free, confidential service that can help you with life's daily challenges or bigger concerns. 

EAP advocates are available 24/7 to provide referrals and guide you to the right solution. Contact them if you need help with just about any issue:

  • Stress, anxiety, or depression
  • Substance use
  • Relationship or family concerns
  • Workplace conflicts
  • Dealing with a crisis
  • Adoption services
  • Childcare and parenting
  • Eldercare
  • Pet care
  • Work/life balance

Information on accessing the EAP is available on MyHR.

We would like to thank you for your commitment to meeting difficult challenges of the past and know that you will again rise to the occasion of this current crisis. It is only through your dedication and commitment that we will be able to prevent the spread of this virus to our communities and protect the people we serve.

Additional updates for staff members will be posted on MyHR.

Have questions or need additional information? Let us know.


Ask A Question Or Share Some Praise

If you have a specific question that is not addressed here, please use the following form to submit your question to community management. All form fields are required. Your question will be answered within 24 hours, and will be used to provide further updates to this page.

Have some praise to share about a Presbyterian Senior Living staff member, or your overall experience? We'd love to hear it! Please share your praise on our Facebook page so that everyone can see it! If you do not have a Facebook account, you can submit the form below, and we will be sure to share your praise with the staff member and their supervisor!