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Presbyterian Senior Living Receives 2022 Customer Experience Award from Pinnacle Quality Insight
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Presbyterian Senior Living Receives 2022 Customer Experience Award from Pinnacle Quality Insight

Press Releases  |  Presbyterian Senior Living | Corporate

Presbyterian Senior Living (PSL) is proud to announce that Pinnacle Quality Insight has awarded five PSL communities with its distinguished 2022 Customer Experience AwardTM. Communities that have been awarded have exceeded in qualifying categories of independent living, personal care/assisted living and skilled nursing.

“Earning these distinctions, which showcase the direct input of those we serve, is a true testament to the hard work and dedication of all PSL staff members,” said Jim Bernardo, CEO of PSL. “Providing exceptional service to the residents we represent has always been our number one priority and will continue to be so.”

Throughout its 90+ year history of serving various communities, PSL has placed a strong emphasis on ensuring that the individual needs of every resident are met. As a testament to PSL’s dedication in satisfaction, last year a sampling of PSL’s customers and their families participated in monthly telephone interviews that included open-ended questions, as well the opportunity to rate their respective PSL community.

Additionally, every month, PSL gathers real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award, PSL has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average.

Listed below is the full list of PSL communities who qualified for the Pinnacle Quality Insight’s 2022 Customer Experience AwardTM.

  • Glen Meadows Retirement Community
  • Andrews Village
  • Westminster Village at Dover
  • Westminster Woods at Huntingdon
  • Windy Hill Village


About Pinnacle Quality Insight

A customer satisfaction measurement firm with 24 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,500 care providers in all 50 US states, Canada and Puerto Rico.


About Presbyterian Senior Living

PSL is a mission-driven organization that lives our values of integrity, mutual respect, creative curiosity, and connectedness. Building on a legacy of 96 years, we provide residential and care services to more than 6,000 seniors in 27 locations across the mid-Atlantic region of Pennsylvania, Maryland, Ohio and Delaware.

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