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Reflections on Leadership: Teams and Teamwork
Steve Proctor

By: Steve Proctor on August 15th, 2018

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Reflections on Leadership: Teams and Teamwork

Reflections & Leadership

This year our family vacation took us to the Olympic National Park, an amazingly scenic place in the extreme upper northwest corner of Washington State. In addition to being an absolutely stunning place to visit, I was curious to see the town of Sequim, near Port Angeles, the birthplace of Olympic Rower Joe Rantz, the main character in classic Daniel James Brown book The Boys in the Boat (which was also the subject of a PBS special). An inspiring true story, sometimes referred to as “Chariots of Fire with oars”, it chronicles the 1936 U.S. men’s Olympic eight-oar rowing team.Reflections-pic-1

This group of working class sons of loggers, shipyard workers, and farmers from the University of Washington emerged from the hardships of the depression to beat the teams of elite eastern universities, the sons of British aristocrats of Oxford and Cambridge, and in the final race in Berlin, the athletes of Nazi Germany in the presence of Adolf Hitler. Aside from the heartwarming story of the value of hard work, grit, and determination, it is at its core, a story of the creation of a team in a sport that requires absolute precision. 

The value of teamwork and the role of the leader in creating and nurturing an effective team have received a lot of attention in recent years. Books like Collins Good to Great have focused on “Getting the right people on the bus”. Other authors (Team of Teams and One Mission) have focused on getting teams to cooperate with each other.

Doris Kerns Goodwin’s classic Team of Rivals chronicles Lincoln’s ability to forge a team from a group of highly competitive individuals with differing viewpoints who were not naturally inclined to be cooperative. In the sports world, scores of books are written about how winning teams are created and sustained. It seems that everyone has something to say about teams. 

In reality the concept of teams and teamwork is multi-dimensional and exceedingly complex, and the effectiveness of a team is not based on a set of universal characteristics or driven by a set of predictable formulas. Even in the world of competitive sports the concept of teamwork is highly variable.

At one end of the spectrum is a golf team or a track and field team – where individuals compete and scores are tallied at the end of the match. Team members can encourage each other, but they are (for the most part) equal to the sum of their parts. 

Hockey teams may occupy the other end of the spectrum. Each team consists of 20 team members, with six being on the ice at any given time – 5 skaters and a goalie. The five skating players (referred to as a line) rotate on and off the ice in constant motion - shifts that last an average of about 45 seconds. Each line could be considered a separate team with different skill sets, but their success is measured by the score achieved by the entire roster. 

The extremes of the sports environment are not unlike the rest of the world. The work of a sales organization may bear a resemblance to a golf team, while information technology or some types of health care delivery may feel closer to hockey. The point is that the team ingredients that are critical to success can vary greatly based on the nature of the tasks to be accomplished. In the process of examining the teamwork requirements, it is helpful to ask a number of questions: 

  • What is the pace of change and how frequently are adjustments required in the execution of the team’s planned work?

  • What are the time constraints and the need for accuracy and consistency (like the delivery of Medication or the time meals are served)?

  • Are there critical handoffs to other teams or other team members (like the change of shift or new admissions and discharges)?

  • Is it possible to adjust the work to fit the skills of the team members or are predetermined roles unavoidable?

Reflections-Pic-3Once these answers are known, how can a leader’s work contribute to a creating and sustaining a high performing team? 

Selecting the right team members 

Who we chose to be on our team may be the most critical decision we make as leaders. If we get that fundamental task wrong, there is little else that can compensate to deliver a successful result. Jim Collins uses the image of “getting the right people on the bus” to illustrate the importance of selecting the right team members. He also talks about getting people in the right seats. So how do we decide who gets on our team? Typically there are three things that are the focus of an employment interview: 

  • Intellectual and physical ability –Is the person smart enough to grasp the complexity of the work to be performed and physically able to do the required tasks? 
  • Expertise –Does the individual display the range of skills that can be specifically applied to the job in question? 
  • Experience – Has the individual demonstrated the capacity to do the work in other settings? Does their work history suggest that they will be a reliable team member? 

However, we all know that this is not enough. We have all selected people to fill positions that looked like a great hire when we used the above questions, only to discover later that they were not the right person for the job. There are other considerations that are harder to evaluate: 

  • Humility – This is a virtue that is not widely admired or practiced. The simplest way I can express the idea is whether or not the person is focused on others or if they think the world is all about them. 
  • Self-awareness – We need team members that are confident in his or her abilities, but aware of their own imperfection. Lack of confidence can cause all kinds of problem behavior – defensiveness, hypersensitivity, inability to take responsibility for a problem or concern, and the need to be right all of the time – all incompatible to developing a cohesive and high performing team. 
  • Relational orientation – Respect for others, empathy (the ability to see the world from another person’s perspective), recognition of other’s strengths and abilities and a willingness to help someone else succeed. This critical talent can be tainted by our naturally competitive instincts. 

Model the behavior you expect from your team. There are a few simple questions that help to measure your success in this area: 

  • When given a choice between making myself look good or uplifting one of my co-workers, what do I choose to do?
  • Can I acknowledge my own imperfection or take responsibility for an unsuccessful outcome without becoming defensive or feeling depressed or inadequate?
  • Do I really listen when someone else is expressing a point of view that is different or contradictory to my own, or do I mentally focus on responding or rebutting their arguments while they are speaking to me? 

Establish clear goals – Everyone needs to know where they are headed and how the team is going to get there in order to contribute to the overall effectiveness of the team. 

Provide Feedback and set boundaries – While most leaders are adept at finding areas that require improvement, positive feedback when the team is on the right track is as important as correction. 

Identify and reward team results – Individual rewards result in individual thinking. Team rewards will change the focus to the success of the team. 

The message of The Boys in the Boat is that creating a team can be a difficult and sometimes frustrating experience, and the pride of achieving success is directly connected to the effort required to overcome great obstacles. In the end, leading or being a member of a successful team can be intensely satisfying, and can create a bond between team members that is unlike any other. 

About Steve Proctor

As the now-retired CEO of Presbyterian Senior Living, Mr. Proctor was employed by PSL from 1971 - 2019. He is a Registered Nurse and Licensed Nursing Home Administrator with a BS degree in business administration from Elizabethtown College. He also holds a master’s degree in gerontology from the University of North Texas. Before becoming CEO, Mr. Proctor was Chief Operating Officer for 16 years. In addition, he has served as a Board member and is a Past President of the Pennsylvania Association of Non-Profit Homes for the Aging (“PANPHA”). In November of 1995, the American Association of Homes and Services for the Aging (“AAHSA”), now known as LeadingAge, recognized Mr. Proctor’s proven leadership and accomplishments by electing him to serve as Chair of its national board of directors. He served as Chair-elect in 1996 and 1997, as Chair in 1998 and 1999, and as past-Chair in 2000 and 2001. He has also served as chair of the International Association of Homes and Services for the Aging.