People being civil to other people is what makes the world a better place and is the key focus of National Civility Month, which is held in August each year. National Civility Month was founded to help the world remember to treat others the way we wish to be treated ourselves — with kindness, empathy, and respect. What does it mean to treat each other with civility? It means to be civil in public discourse and behavior, be respectful of others whether or not you agree with them; it means standing against incivility when you see it.
In choosing civility, you also choose to recognize when you have caused offense or hurt someone through your words. It does not matter if you “intended” to offend or hurt; it is the impact - the effects of your words that should be addressed.
Read the apologizes below, and think of how you may receive them if you are the one who has been offended. Although the first two may be genuinely felt, the third example conveys that you understand that your words or actions did offend or cause hurt.
Don’t say, “I didn’t mean to cause offense.”
Don’t say, “I’m sorry if I caused offense.”
Say, “I’m sorry that I caused offense.”
Within Presbyterian Senior Living, we recognize that the fabric of our communities is woven with many beautiful and different cultures, values, and beliefs. In choosing civility; we recognize that we must treat each other with kindness, empathy, respect and understanding. These attributes not only display civility; they encourage all to feel that they can bring all that they are to our organization and feel that they belong.
PSL’s Cultures and Values give assurance of our organization’s commitment to diversity, equity and inclusion, through ensuring that all stakeholders feel that they belong. By lifting up voices and people, we will create an organization where all stakeholders feel that they are of value. As part of this commitment PSL formed Culture Champions within each community and location within the organization. Culture Champions are PSL representatives empowered with leading the movement of living and teaching our values while embracing DEI initiatives and encouraging others to do the same. As the Corporate Director of Education and Development and DEI Officer, LaJeune Adams is one of the PSL leaders that supports and works directly with the Culture Champions. LaJeune has worked with Presbyterian Senior Living for over 16 years in the roles of Human Resources Manager and Area Human Resources Director prior to her current role.